The Board of Directors of Bilma Public Utility District (the “District”) authorized Best Trash to send additional trucks to make a final sweep of all household trash and storm-related debris. The additional collection will begin on Monday, August 5, 2024, and may carry over to Tuesday, August 6, 2024, if necessary.

These trucks will operate in addition to Best Trash’s regularly scheduled trash collection services within the District. Please note trucks will run past 5:00 p.m. as necessary to collect the storm-related debris.

To ensure that your trash and debris are collected, please be mindful that:

• Storm-related debris does not need to be bundled, but it must be small enough for the crews to pick-up by hand
• Fence pickets will be collected if they are stacked. Whole sections/fence panels will not be collected
• Furniture or debris not caused by the storm will not be collected
• All trash and debris must be on the curb by 7:00 a.m. on Monday, August 5

Lastly, Harris County Precinct 3 is also providing drop-off sites and continuing its collection of storm-related debris. For information related to Precinct 3, please visit their website: https://www.pct3.com/

The July Board Meeting has been cancelled. The meeting will be rescheduled for later in the month.

Bilma PUD’s Operator, H₂O Innovation, will be transitioning its billing software provider over the next few months. The new billing software provider is Starnik and the new website to make online payments is https://h2o.starnik.net

Customers will receive new account numbers and if you are currently enrolled in auto-pay, you will be required to register and make a manual payment for your bill due on June 20. Auto-pay will then go into effect on the next billing cycle.

Customers will receive their new account numbers and information to set up their new online account in the following forms:

1. Email from customercare@h2oinnovation.com
2. Detailed letter from H₂O Innovation and Starnik

For more information, please review the letter below from H₂O Innovation or contact H₂O Innovation’s customer care team at 281-353-9756.

Dear District Resident,

The District, through its garbage and recycling service provider, is hosting a free event on Saturday, March 23 from 10 a.m. to noon for residents to recycle their electronic waste.

In addition, free document shredding services will also be provided from 10 a.m. to 1 p.m. All paper materials are accepted and staples, paper clips, and binder clips do not need to be removed.

The event will be held at the Spring Creek Oaks Clubhouse #2 at 6002 Bur Oak Drive, Spring, Texas, 77379 in the parking lot nearest the tennis courts.

Thank you,

Bilma PUD Board of Directors

At its regular meeting on October 5, 2023, the Bilma PUD Board of Directors voted on the following fiscal matters:

• Reduced the North Harris County Regional Water Authority (“NHCRWA”) fee Bilma customers are charged from $4.65 to $4.15 per 1,000 gallons of water used.
• Approved a 2023 total tax rate of $0.455 per $100 of assessed valuation. This is a $0.135 decrease since 2013.

Customers will see the impact of the reduced NHCRWA fee on their next water bill.

While property values, which are determined by the Harris County Appraisal District, increased on average by 10%, the Board was committed to keeping tax bills as low as possible while still fulfilling the District’s obligations.

Due to recent rain and drop in temperatures, the District is immediately terminating Stage 2 of its Drought Contingency Plan and is reimplementing Stage 1 and requests that all customers immediately begin implementing the following actions:

• Limit irrigation to no more than two (2) days per week, between 7:00 p.m. and 5:00 a.m. following the schedules below:
  • Sundays and Thursdays for single family residential customers with even-numbered street addresses.
  • Saturdays and Wednesdays for single family residential customers with odd-numbered street addresses.
  • Tuesdays and Fridays for all other customers.
• No watering on Mondays.
• Check for and repair all leaks, dripping faucets, and running toilets.
• Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets.
• Additional water conservation tips can be found www.irrygator.com.

These measures are voluntary, but should drought conditions worsen, mandatory measures may be implemented.

For more information on drought conditions in the area and voluntary water conservation measures being implemented by the North Harris County Regional Water Authority, please visit: https://www.nhcrwa.com/wp-content/uploads/2022/06/2019-Drought-Contingency-Plan.pdf

Earlier this year, the Bilma PUD Board approved the replacement of all water meters in the District with new electronic smart water meters. Smart meters will allow customers to monitor their daily water consumption through the Eye On Water website and mobile app. These resources may help customers detect water leaks and will educate customers on how much water they actually use for irrigation and other activities such as filling your swimming pool.

The District’s Operator began replacing meters in July 2023. Replacement of all meters in the District should be complete by the end of 2023.

What to expect?

• Customers should receive a door tag shortly before their meter is replaced. At this time, there are no further steps customers need to take for the physical replacement of their meter.

How do I use the Eye on Water App?

• Once all meters in the District are replaced, the District will provide instructions on how to create an Eye On Water account which will be linked directly to your water account. The Eye On Water website/mobile app has features that allow customers to view their daily water usage and set up automated leak detection alerts.

To learn more about Eye On Water’s features, please watch the video below:

Customers are encouraged to sign up for mobile alerts from the District here to receive the most up to date information on the smart water meters and other District news!