H20 Innovations
Mailing Address: P.O. Box 1209
Spring, TX 77383-1209
Physical Address: 27335 West Hardy Rd #101, Spring TX 77373
Contact: Howard Wilhite and Robin Secrest
Phone: (281) 353-9756


Bilma PUD’s Operator, H2O Innovation, will be transitioning its billing software provider over the next few months. The new billing software provider is Starnik and the new website to make online payments is https://h2o.starnik.net

Customers will receive new account numbers and if you are currently enrolled in auto-pay, you will be required to register and make a manual payment for your bill due on June 20. Auto-pay will then go into effect on the next billing cycle.

Customers will receive their new account numbers and information to set up their new online account in the following forms:

  1. Email from customercare@h2oinnovation.com
  2. Detailed letter from H2O Innovation and Starnik

For more information, please review the letter below from H2O Innovation or contact H2O Innovation’s customer care team at 281-353-9756.



Bilma PUD provides water and wastewater service to nearly 1,800 customers, consisting mostly single family residences. The District’s water is supplied primarily by North Harris County Regional Water Authority (NHCRWA), which is supplied to the District at Water Plant #1. Water Plant #2 has a well that is capable of producing 1,500 gpm (gallons per minute).

Water delivered to Water Plant #1 by the NHCRWA is disinfected with chloramines, which the operator monitors and can adjust residual levels to ensure proper water quality. Water plant #2 produces water from it’s well and is also disinfected with chloramines. The operator tests disinfection residuals on a daily basis to maintain TCEQ standards for proper water quality.

District Facilities:


All of the wastewater from the residents and businesses is discharged into the sanitary sewer collection system; which then flows by gravity and pumps to the wastewater treatment plant. The Wastewater Treatment Plant is located at 16934 T C Jester Blvd., Spring, TX 77379. Currently this facility is treating about 350,000 gallons per day, with the capacity to treat 500,000 gallons per day. Once treated, the plant effluent is disinfected and discharge into the county drainage ditch adjacent to the facility. The quality of the discharged water is monitored on a daily basis, and must meet criteria established by the Texas Commission on Environmental Quality (TCEQ).



The Board of Directors of Bilma PUD is pleased to announce that we have a number of ways to pay your water bill. Some of the payment options have fees associated with them. The fees are charged to the customers who use the service and are paid by the customer directly to the service provider. Here are the ways you may pay your water bill:

  • Online Bill-Payment
    If your account is past due and scheduled for disconnection, additional fees will not update for 24 hours on-line.
    If your account is past due, please call in with your confirmation number.
    Once you have established a user name and password, you are able to view your account information and pay your water bill by debit/credit card or electronic check online. Please note that you will be charged a 3% processing fee when paying with a debit/credit card. Also, when paying with an electronic check, you will be charged a $1.00 per transaction fee.
  • U.S. Postal Service
    Please include your payment stub, write your account number on the check, and mail your payment to:

      • Bilma PUD
      • P. O. Box 2569
      • Spring, TX 77383
  • Drop your payment at our service center:
    H20 Innovations
    27335 West Hardy Rd #101, Spring TX 77373
    Office Hours are Monday – Friday from 8:00 AM to 4:30 PM

    • Drop your payment in the 24 Hour Drop Box:
      A 24 Hour Drop Box is conveniently located at our service center on Sciaaca Rd.
      H20 Innovations Corporation Service Center
      27335 West Hardy Rd #101, Spring TX 77373
    • Payment by phone
      Make a one time payment by Debit/Credit Card by calling our Customer Care Department at 281-353-9756. Please note that you will be charged a 5% processing fee when paying with a debit/credit card.
    • Monthly Auto-Pay from your checking account or your credit card
      Set up a monthly Debit from your checking account or from your credit card for payment of your utility bill by signing up on line. You will need to set up a user name and password for your account if one has not already been established.

Please note that all such fees are added by a third party processor and NOT by your District or by H20 Innovations.

Please note that neither the District nor the Providers listed above will be responsible for your payments being late. It is recommended that you contact H20 Innovations office to pay any bill that is unpaid and has a due date within two days. Call H20 Innovations at (281) 353-9809 for further information.


Water Conservation

Bilma Public Utility District recognizes the value and benefits or conserving, developing, protecting and using water resources. As such, Bilma has drought contingency plans in place and Bilma routinely sends water conservation materials to residents. You can find our drought contingency plans on the Resources page.

For additional information about water conservation in the Houston region and in Texas, and to find ways you can conserve water and reduce your water costs, please visit the following sites.


Earlier this year, the Bilma PUD Board approved the replacement of all water meters in the District with new electronic smart water meters. Smart meters will allow customers to monitor their daily water consumption through the Eye On Water website and mobile app. These resources may help customers detect water leaks and will educate customers on how much water they actually use for irrigation and other activities such as filling your swimming pool.

The District’s Operator began replacing meters in July 2023. Replacement of all meters in the District should be complete by the end of 2023.

What to expect?

  • Customers should receive a door tag shortly before their meter is replaced. At this time, there are no further steps customers need to take for the physical replacement of their meter.

How do I use the Eye on Water App?

  • Once all meters in the District are replaced, the District will provide instructions on how to create an Eye On Water account which will be linked directly to your water account. The Eye On Water website/mobile app has features that allow customers to view their daily water usage and set up automated leak detection alerts.

To learn more about Eye On Water’s features, please watch the video below:

Customers are encouraged to sign up for mobile alerts from the District here to receive the most up to date information on the smart water meters and other District news!